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Frequently Asked Questions

Why are you not accepting new clients?

It's a good news, bad news situation. My practice has become very busy (with thanks to many referrals from my clients). I don't want anyone to wait more than 4-6 weeks for an appointment, so I have made the difficult decision to suspend taking new clients on at this time.  

What's your cancellation policy?

The treatment and/or services you select are reserved especially for you. I require 24-hours notice of appointment cancellation. Appointments cancelled with less than 24-hours notice will be charged 50% of the full fee. Appointments that are cancelled without any notification, or by simply not showing up for your appointment, will result in the cancellation fee of the full amount of your appointment being charged to your account. Late arrivals will lose the time you have missed and your appointment will end as scheduled. Note: during the Covid pandemic, if you are not feeling well on the day of your appointment, please notify me as soon as possible via text at 343 333-7222. The late cancellation fee will be waived.

Do I have to wear a mask?

No you don't have to wear a mask unless you have been exposed to someone that's not well. In that event please contact me prior to your appointment to discuss the risks. 

I feel sick. Should I cancel?

Yes please cancel!! Now more than ever cancel if you are not feeling well even if you've tested negative with a Covid rapid test. This will help to keep us all healthy! Please note that I don't charge a cancellation fee at this time for same day cancellations due to illness. Please let me know via text as soon as possible as I usually have a waiting list of clients that will take your spot.

Can I claim massage therapy on my insurance?

Yes, as long as your extended health care plan covers massage therapy. Some insurance companies require a prescription from your physician. Please check with your insurance company for details. I can submit to many insurance companies for direct payment so you don't have to. 

Do you provide direct billing to my health insurance provider?

Yes I do! I direct bill to approximately twenty insurance providers. Just bring your health insurance card to your appointment. I'll check to see if your provider is included. You’ll just need to sign an authorization form, then a quick submit online and it adjudicates your claim on the spot! 

Do you sell gift certificates?

At this time, I don't sell Gift Certificates as I'm not taking new clients. 

I’m early for my appointment, now what?

Please arrive five minutes before your appointment. If you're more than 5-7 minutes early, please wait outside as I may still be getting the room ready for your appointment.

What payment methods do you use?

Any and all forms of payments: Visa, Mastercard, American Express, Interac Debit, e-Transfer, cash and direct billing to many Insurance companies. An insurance receipt is emailed to you at the end of each treatment.​ 

Is there parking?

Yes! Please park in the driveway. You’ll know you’re at the right house by the lawn sign.

Do you treat children?

I have treated children ages 5-17. Parents/guardians can accompany their child in the treatment room. I don't treat babies or toddlers. I can refer you to a colleague.

Do you provide pregnancy massage?

Absolutely! I provide both pre and postnatal massage. I also have a “pre-natal” pillow so that you can comfortably lie on your stomach. If that isn’t comfortable, then I'll treat you in side-lying position.

Is your space accessible?

Unfortunately it isn’t. The clinic is down a flight of stairs.

Do I have to take my clothes off?

Your comfort is my priority. You undress (or not) to your comfort level. I provide clean sheets and a blanket for every appointment to make sure you're covered and warm. I only uncover the area I’m treating. I make sure you always feel safe and secure.

Is massage painful?

Massage doesn't need to be painful to be effective. If you experience any pain or discomfort during your massage, please tell me. You’ll find that I check in with you by asking “How’s the pressure?”. Please don't suffer in silence if the pressure is too much. 

Should I tip?

I do not accept tips. If you're happy with your treatment, a referral to friends and family is the best tip there is!

Do you do deep tissue?

I use firm pressure to be effective on the tension that the muscles present themselves with and within your comfort level. Every body is different. I ask my clients to let me know if my pressure ever goes beyond "good pain" into the "excruciating pain". I watch for any reactions to make sure my pressure isn't too much. I don't want you leaving here with more pain/discomfort than when you arrived!

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