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Frequently Asked Questions

Why are you not accepting new clients?

It's a good news, bad news situation. My practice has become very busy (with thanks to many referrals from my clients). I don't want anyone to wait more than 4-6 weeks for an appointment, so I have made the difficult decision to suspend taking new clients on at this time.  

What's your cancellation policy?

The treatment and/or services you select are reserved especially for you. I require 24-hours notice of appointment cancellation. Appointments cancelled with less than 24-hours notice will be charged 50% of the full fee. Appointments that are cancelled without any notification, or by simply not showing up for your appointment, will result in the cancellation fee of the full amount of your appointment being charged to your account. Late arrivals will lose the time you have missed and your appointment will end as scheduled. Note: during the Covid pandemic, if you are not feeling well on the day of your appointment, please notify me as soon as possible via text at 343 333-7222. The late cancellation fee will be waived.

I feel sick. Should I cancel?

Yes please cancel!! Now more than ever cancel if you are not feeling well even if you've tested negative with a Covid rapid test. This will help to keep us all healthy! Please note that I don't charge a cancellation fee at this time for same day cancellations due to illness. Please let me know via text as soon as possible as I usually have a waiting list of clients that will take your spot.

Do you provide direct billing to my health insurance provider?

I do not provide direct billing. A few of the insurance companies can take anywhere from one to three weeks to send payments. I believe I should be compensated within normal transaction processing times of a maximum of two business days. 

Can I claim massage therapy on my insurance?

Yes, as long as your extended health care plan covers massage therapy. Some insurance companies require a prescription from your physician. Please check with your insurance company for details. 

Do you sell gift certificates?

At this time, I don't sell Gift Certificates as I'm not taking new clients. 

I’m early for my appointment, now what?

Please arrive five minutes before your appointment. If you're more than 5-7 minutes early, please wait outside as I may still be getting the room ready for your appointment.

What payment methods do you use?

e-transfer (preferred method), Interac DEBIT or cash. An insurance receipt is emailed to you at the end of each treatment.​ Due to high cost of credit card transaction fees (approximately $3/treatment) I no longer take this from of payment.

Is there parking?

Yes! Please park in the driveway (even if there's a truck parked there.)

Do you treat children?

I have treated children ages 5-17. Parents/guardians can accompany their child in the treatment room. I don't treat babies or toddlers. I can refer you to a colleague.

Do you provide pregnancy massage?

Absolutely! I provide both pre and postnatal massage. I also have a “pre-natal” pillow so that you can comfortably lie on your stomach. If that isn’t comfortable, then I'll treat you in side-lying position.

Is your space accessible?

Unfortunately it isn’t. The clinic is down a flight of stairs.

Do I have to take my clothes off?

Your comfort is my priority. You undress (or not) to your comfort level. I provide clean sheets and a blanket for every appointment to make sure you're covered and warm. I only uncover the area I’m treating. I make sure you always feel safe and secure.

Is massage painful?

Massage doesn't need to be painful to be effective. If you experience any pain or discomfort during your massage, please tell me. You’ll find that I check in with you by asking “How’s the pressure?”. Please don't suffer in silence if the pressure is too much. 

Should I tip?

I do not accept tips. My goal is to ensure you're happy with your treatment. 

Do you do deep tissue?

I use firm pressure to be effective on the tension that the muscles present themselves with and within your comfort level. Every body is different. I ask my clients to let me know if my pressure ever goes beyond "good pain" into the "excruciating pain". I watch for any reactions to make sure my pressure isn't too much. I don't want you leaving here with more pain/discomfort than when you arrived!

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